Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
If your item arrives with any defects, whether in the fabric or the print, just contact us within 30 days of receiving your order, and we’ll make it right for you.
We do not accept returns for any reason other than defects in the product.
Will I get a tracking number for my order?
Once your order ships, you will receive an email including a tracking code so you can follow your package until its final destination.
When will I get my order?
US, EU & UK: 5-10 business days
Canada: 3-5 business days
What size would fit me best?
We have a sizing chart on every product page to help you, and for most items, there is a size calculator too. If you're still unsure, please reach out to us at crew@orionhood.com
How can I contact you?
You can send us a message through our contact page. Alternatively, you can send us an email to crew@orionhood.com or give us a call at +1-407-505-5958